Shipping policy

 

We recognise that time is of the essence when it comes to your projects, so we offer a next working day delivery service** as standard on the majority of our products.

Order by 3pm for next working day delivery (Mon-Fri). 

If an order is placed on the weekend, we will dispatch on Monday for delivery to you on Tuesday if in mainland UK.

**Some products might take longer, please see the individual product pages on the items you are interested in.

Remote areas: Scottish Highlands, Northern Ireland, Channel Islands and UK Islands such as Isle of Man might be subject to an additional delivery charge depending on the size of the order. If this is the case we will contact you.

These locations will also have a minimum 48-hour delivery service due to distance.

We send deliveries via our warehouse and also operate a direct from the manufacturer route for certain products.

We endeavour to reflect if an item is in stock on our website, with 15,000+ products in the range on rare occasions the product might not be available and in which case we will let you know straight away with an expected delivery date.

Couriers can deliver up to 6 pm but you will have received a timed delivery notification prior to this.

Order Confirmation

This will be automatically sent to you straight after placing your order, if you don't receive please check your junk inbox to see if it has gone in there. This confirmation also contains a downloadable VAT invoice on.

Delivery Updates

These will be provided via email from us upon despatch and then with tracking details - our couriers will provide timed deliveries so you can arrange to be in within the delivery window without having to wait in all day.

Delivery Costs

Urgent Next Day - £8 - Free if order over £75 (order by 3pm)

Standard 2/3 Day Service - £5.50 - Free if over £75

Orders over £75 - Free Delivery

Delivery Carrier

Deliveries will be by courier, by Parcelforce, DHL or DPD.

Out-of-Stock Items

If an item you require is Out of Stock on our website, please feel free to contact our sales team and they will be able to provide an expected in stock date.

Deliveries on Requested Days

If you have a particular day you require delivery please write it on the order notes at checkout and our friendly team will arrange & confirm for you.

Aborted Deliveries

If you or the intended recipient are unavailable when the delivery is attempted a delivery card will be put through your letterbox, or the carrier will send a text or email. Please follow the instructions to rearrange delivery.