30 Day Money Back Guarantee

At We Supply Fixings we are extremely confident in the standard and quality of the products that we offer.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted, or we won't be able to provide a refund (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

- Where a large order with significant packing and delivery cost - a restocking charge applies, normally 30%

Damaged Products

We always inspect our products prior to sending, and only send in perfect condition, we also only work with courier companies who take great care, but if your product arrives damaged however from the delivery process we will exchange the product or provide you with a full refund. 

You must inform us within 5 days of receiving delivery of receiving damaged items, outside of this we will unfortunately not be able to provide a refund.

We reserve the right to inspect all returned products prior to agreeing to any full refund, part refund or exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wesupplyfixings.co.uk

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
If you need to exchange it for the same item, send us an email at sales@wesupplyfixings.co.uk, and then when we confirm send your item to: 

We Supply Fixings,

1 Brunel Road,

Brunel Industrial Estate,

Newton Abbot,

TQ12 4PB

Products no longer required

If you no longer require the product, then we can take it back. There will be a 30% restocking charge (to cover our original courier costs and handling). Please send us an email in the event and we can confirm all potential charges and return details.

Please email us on sales@wesupplyfixings.co.uk

We also won't be able to return orders specially made for you.

Shipping on products no longer required:

To return your product, you should send your product to:

We Supply Fixings,

1 Brunel Road,

Brunel Industrial Estate,

Newton Abbot,

TP12 4PB

Please include your original order number so we can align with your order.

You will be responsible for paying for your own shipping costs for returning your item.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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