30 Day Money Back Guarantee - Next Working Day Delivery
At We Supply Fixings we are extremely confident in the standard and quality of the products that we offer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, or we won't be able to provide a refund (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Where a large order with significant packing and delivery cost - a restocking charge applies, normally 30%
We recognise that time is of the essence when it comes to your projects, so we offer a next working day delivery service option on the majority of our products**
If the order is under £75 you will get 2 options at the checkout, Next Working Day or Standard 2-4 Working Days, if over £75 it qualifies for free delivery.
Order by 3pm for next day delivery (Mon-Fri).
If an order is placed on the weekend, we will dispatch on Monday for delivery to you on Tuesday if in mainland UK.
**Please check the individual product page for estimated delivery times.
Remote areas: Scottish Highlands, Northern Ireland, Channel Islands and UK Islands such as Isle of Man will be subject to an additional delivery charge depending on the size of the order. We will contact you after you have placed your order to discuss, the additional charge from the couriers is normally £20.
These locations will also have a 48 hour delivery service due to distance.
We send deliveries via our warehouse and also operate a direct from the manufacturer route for certain products.
Some products might come in more than one delivery depending on the warehouse it is sent from.
We endeavour to reflect if an item is in stock on our website, with 15,000+ products in the range on rare occasions the product might not be available and in which case we will let you know straight away with an expected delivery date.
Couriers can deliver up to 6pm but you should have received a timed delivery notification prior to this.
***We partner with third-party couriers for our deliveries, which means we cannot guarantee next-day delivery due to factors beyond our control. These may include heavy traffic, misrouting, or a driver running out of time. However, rest assured, we are committed to making every effort to ensure the safe delivery of your items***
Order Confirmation
This will be automatically sent to you straight after placing your order, if you don't receive please check your junk inbox to see if it has gone in there. This confirmation also contains a downloadable VAT invoice on.
Delivery Updates
These will be provided via email from us upon despatch and then with tracking details - our couriers will provide timed deliveries so you can arrange to be in within the delivery window without having to wait in all day.
Delivery Costs
Urgent Next Day - £9 - Free if order over £75
Standard 2/3 Day Service - £5.95 - Free if over £75
Orders over £75 - Free Delivery
Delivery Carrier
Deliveries will normally be by one of the following couriers - Royal Mail, DHL or DPD.
Out of Stock Items
If an item you require is Out of Stock on our website, please feel free to contact our sales team and they will be able to provide an expected in stock date.
Deliveries on Requested Days
If you have a particular day you require delivery please write it on the order notes at checkout and our friendly team will arrange & confirm for you.
Aborted Deliveries
If you or the intended recipient are not available when the delivery is attempted a delivery card will be put through your letterbox. Please follow the instructions on the card to rearrange delivery.